Privacy Policy
We value the privacy of everyone who visits our website. Protecting your private information is our top priority. By submitting your personal data, you are giving us permission to use it as stated in the policy.
We encourage you to carefully go through the privacy policy before you give any information.
What Does This Privacy Policy Cover?
This privacy policy will explain how we use your personal data and other information when you access our website. This policy does not apply to third party websites that we do not own example, Google, Facebook, Twitter etc. We cannot take responsibility for their privacy policy and practices.
- All the trademarks on this website belong to us or are licensed by those trademark owners for usage on our website. The trademarks present in our website that are not a property of JPS Creative Support e.g.Facebook, are given proper acknowledgement
- Illegal use of this website may give rise to a claim for damages or be a criminal offence
- You may not copy (print, store, download), distribute, broadcast, or tamper with any of the content present in the website
Information We Collect
- We collect the following personal information and non-personally identifiable information.
- First name, last name, email, country, city and other information you provide
- Content and other information you provide when using our website. Eg. Comments you add on our blogs, information you submit when you participate in our surveys
- We may also request your consent to access your web admin panel if you want our team to manage or redesign your existing website.
- Browser version, OS type, pages you browse in our website, date and time of your visit, domain names, exit pages/URLs, interaction information, and other similar technical data
- Location information provided by a mobile device or associated with your IP address
How We Collect Information From You?
We collect information you submit to us. For example, when you request product or service information from us, register for an account, when you reply to emails we send, register to participate in conferences or webinars we conduct, or when you respond to our customer surveys. We also,
- Automatically collect usage, analytics, metrics, and other technical data
- Get information about you from our resellers or other third-party partners
- Get information from our advertising and market research partners
- Sources, such as public databases; joint marketing partners, social media platforms; or other third parties
How We Use The Information?
- · We use the collected information to,
- · Respond to queries/requests
- · Process orders
- · Resolve any problems with services/products provided
- · Prevent activities that may violate our policies
- · Generate services/products that meet your needs
- · Enhance our services, we will get your consent to use your personal data for direct marketing
Sharing Information With Others
- · We do not share your personal information outside of JPS Creative Support. However, we may unfold your personal data in certain circumstances, that includes,
- · Response to a lawful request by public authorities
- · A court order
- · Safeguard the property or rights of our company
- · Investigate/prevent violation in relation to the services we offer
- · In the event of a reconstruction or liquidation, your personal information may be passed on to a successor in interest
Cookies Policy
What Are Cookies?
Cookies are nothing but small files that are stored in your computer that hold a meagre amount of data about the sites you visit. These files have information about the web page you visit, as well as any other information you’ve given such as name and interests.
Why Do We Use Cookies?
Cookies help us to know how you interact with our content and help us to improve your experience when you visit our site. Through cookies, we can know your language preference so that you needn’t change it for every visit. Also, from your activity on our website, we can target
advertisements on third-party websites so that we can re-market our products/services to you. In addition to this, there are the types of cookies you need to know about
Session Cookies
Session cookies are temporary and are used to remember you when you visit our site. They expire when the web browser is closed.
Persistent Cookies
Persistent cookies remain on your computer/mobile device even after you close the web browser or restart your computer. With this data, we come up with a visit pattern to improve the functionality of the site. These cookies are also used for targeted advertising.
First Party and Third Party Cookies
We use first-party as well as third-party cookies on our website. First-party cookies mainly belong to the website you’re currently visiting. Third-party cookies are cookies that belong to other websites that are mainly used for outside advertising.
How To Reject And Delete Cookies?
Keep in mind that if cookies are disabled you might not take full advantage of a website you’re visiting and may impair your experience. You can reject and delete cookies by simply changing your browser settings. Visit http://www.allaboutcookies.org/ to know more on how to reject or delete them
Social Media
Our website includes social media features like Facebook ‘like’ button and Twitter ‘share’ button. Your interactions with such type of features are governed either by the privacy policy or terms & conditions, of the company providing it.
Third-Party Links
Our website may contain links to third-party websites. If you click on those links, it will take you outside of our website. We have no control over the privacy policy or terms of those third-party websites. So we encourage you to read the privacy statements of every website you visit.
Data Retention
We may retain your personal information to provide the service you requested, to comply with legal/tax/accounting requirements or until it fulfills the purpose outlined in our privacy policy. When we have no business reasons to process your personal data, we will either delete it or securely store it and isolate it from further processing.
Choice/Opt-Out Rights
You have the following data protection rights.
- You can contact us to know the personal data we have collected about you and how we use it. You can request to access, correct or delete your personal data.
- You may restrict the processing of your personal data. In such a case, we will not be able to deliver our services to you
- You may object use of personal data if you think that it is used for other purposes set out above
- You have the right to receive your personal data from us in a structured and readable format
- You have the right to opt-out from receiving marketing communications from us. You can exercise this right by just clicking on ‘unsubscribe’ or ‘opt-out’ option in the emails we send you. If you want to opt-out of postal communications, please contact us
Children’s Privacy
Protecting the privacy of children is important to us. We do not collect or solicit personal information from users under the age of 18.
If we come to know that we have gathered personal information about children without parental or guardian consent, we will take the necessary steps to immediately remove the data from our server.
GDPR
JPS Creative Support ‘Contact us’ form is compliant with GDPR regulations. If you proceed further, we will consider that you have given your consent to receive requested information/data. We do not make any assumptions, we take all the actions based on the transparent affirmation by users who agree to be physically contacted.
Terms of Service
JPS Creative Support (DBA) operates as a business and we expect clients to understand and respect our policies. Our goal as a Web Design, Brand Design, and Internet marketing company is to bring the highest value per dollar spent by our clients, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on-time in respect to the services offered to our clients.
We understand that sometimes unforeseen circumstances may occur and you may need a refund on fees paid for services to JPS Creative Support (DBA). We try to be fair, and create a policy that is a win-win for both parties. We will work with you to make you satisfied with our work. However, if a refund is requested and granted, all property created by JPS Creative Support (DBA) including graphics, content, and code, will remain the property of JPS Creative Support (DBA).
Requests for the final portion of payment due on all projects are not made until the project receives final approval from the client. Final payment is due within 5 business days once the invoice is received.
By signing up for our services you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.
General Refund Policy Guidelines
Web Design & Development:
Web design and development projects require extensive resources, consumes our time and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payments for custom design projects (i.e. custom logo designs and branding projects, full website designs, individual page mockups and smaller design components within a website, etc.) and custom development projects (i.e. php programming, WordPress CMS custom development, WordPress Plugin custom development, etc.) are made to us in increments as a courtesy to the client as well as discounted for those who agree to pay in full, but if a project gets cancelled, delayed or postponed by the client, then all monies paid will be retained by JPS Creative Support (DBA) and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for shall be paid by the client. All projects that are completed as defined as the scope of the work are non-refundable.
Website Maintenance:
When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos. Unused hours do not roll over to subsequent months. No refunds are provided for unused hours. There are absolutely no refunds for any fees related to website maintenance services. Our annual support plans are dependent on the scope and size of a website and are quoted on an annual basis. Especially for websites that we did not initially build, website maintenance and upkeep require extensive upfront resources and time to learn the setup, framework and specifics of a new client's website, thus we require annual maintenance to be a paid in full yearly fee, unless determined otherwise.
Web Hosting:
All hosting payments whether present or past months are non-refundable. Web hosting accounts are set up from the date of your order and are allotted a limited amount of server resources depending on the plan you purchased.
If client opens a hosting account but does not use it, payment will still be due. Hosting billing cycles continue until a cancellation notice is received in writing from the client in writing.
Unless otherwise provided, you agree that until and unless you notify JPS Creative Support (DBA) of your desire to cancel the web hosting services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.
Any invoice that is outstanding for more than fourteen (14) days may result in the suspension or termination of web hosting services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, JPS Creative Support (DBA) may suspend or terminate your account and pursue the collection costs incurred by JPS Creative Support (DBA), including without limitation, any arbitration and legal fees, and reasonable attorneys’ fees. JPS Creative Support (DBA) will not activate new orders or activate new packages for customers who have an outstanding balance on their account.
JPS Creative Support (DBA) is not responsible for transferring websites to and from the JPS Creative Support (DBA)'s web servers and reserves the right to charge for any web hosting transfer requests.
SEO & Internet Marketing:
Customer understands, acknowledges, and agrees that JPS Creative Support (DBA) has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Customer’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as 90 days, and in some cases longer, after commencement of plan to list and/or update customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. JPS Creative Support (DBA) is not responsible for changes made to customer’s website by other parties that adversely affect the search engine or directory rankings of customer’s web site. SEO and marketing professional services require extensive resources, strategy, and consumes our time and incurs internal expenses. Therefore, payments made for SEO and marketing services, are non-refundable.
Setup Fees:
Setup fees are applied directly to expenses incurred by JPS Creative Support (DBA) in the setup phase of any SEO or internet marketing campaigns and are non-refundable.
Domain Names:
All sales of domain names are final once a domain name has been transferred to the client's account. Domain names sales require a payment in full before transferring the purchased domain name.
Chargebacks:
We will as the client for credit card payment info so that we can charge the client's card for services provided or we will send an invoice so that you can pay from your end. Claiming that you didn’t provide your card info or that you are not aware of such charges is illegal and fraudulent.
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
How Refunds Are Processed:
If you have paid using your credit card - the money will be transferred back to your credit card account within 30 business days after approval. If you paid using a check or money order, your refund will be returned to you by check.
